Release problems and quality issues plague the Disney Parks x Haunted Mansion Dooney and Bourke bags
At 3:00-3:30AM EST this morning Disney Parks released another volley of Haunted Mansion Dooney and Bourke bags on DisneyStore.com. They were all sold out before 4 AM except for the tote which was sold out by the time I woke up for work.
The most infuriating bit is that they weren’t even listed on the site properly so regular customers didn’t even have a chance. You can see that as of this writing the link above doesn’t actually include the Smith Bag. It’s on the site but you have to manually type in the SKU. It’s excluded from the search!
Seriously. The only way to get certain bags, like the bag I wanted, the Smith Bag was to know the freaking 10-15 digit long SKU number and manually input that into the search bar.
This Smith bag I have wanted for over a year:
So a handful of people who stayed up all night and also were members of Disney Dooney and Bourke fan communities where the SKU numbers were posted got bags. No one else did.
I have to admit that it is tough to contain my frustration and anger that I’ve been trying to get this bag for over a year. I managed to pick up a Haunted Mansion Tote in the parks by sheer luck but it’s not actually the bag I wanted. I was going to return or exchange it when my Smith bag came out because I knew that if I didn’t buy the tote I’d probably never get any Haunted Mansion bag. Disney has done an extremely poor job of releasing these bags. It’s as if they have no faith in the Haunted Mansion. It’s clear that a lot of people want them because it’s become a frenzy over this. It is way past the ridiculous point.
Worse yet, on the Disney Dooney and Bourke fan communities photos surfaced of broken straps, unsewn seams, and the fabric peeling off on some people’s Haunted Mansion bags within just a day or two of being opened.
Images from Disney Dooney and Bourke community.
I had thought that Dooney and Bourke was a good company, but it seems that if you do get one of these Haunted Mansion Dooneys you should keep the receipt. They have a year warranty from Dooney so make sure to carry it for a bit immediately.
It’s very depressing to me that something so awesome is being marred by poor releases and allegedly worse quality. The bags that I got had rough straps that will definitely tear up my clothing. I am legitimately not sure if I can carry it because it’s like sandpaper.
Disney and Dooney and Bourke need to fix this unless they want to be known for being of poor quality.
I emailed Disney a complaint and they replied with a copy/paste that answered a question that I never asked. :(