Guys, please pardon my deviation into pantyland. I want to make sure that none of my readers go through the annoyance that I’ve recently gone through.

As much as we love cute panties, I think every woman likes to have a few basic cotton panties in their underwear drawer. About 10 years ago, I bought a few packages of Jockey panties. They were just as stylish as the cotton bikinis from Victoria’s Secret, but with one key difference: They lasted for a really long time. For example, I think 10 years later I still have a few left and they are not worn out at all.

I decided to buy some more at the outlet store just recently. When I got them home, a strong chemical old lady rose odor came out of the package. It was BAD. We are talking that you can smell the old lady rose from about 6 feet away. When I attempted to wash these, they scented the entire load of laundry in this foul smell.

11 washes later and the odor is almost as strong as it was when they came out of the package. Just touching them make me sneeze and my skin itch.

I thought that this might have something to do with the fact that I bought this at an outlet store, so I emailed Jockey and explained the situation. They offered to replace them for free. Awesome!

I send my size 5 panties in, they send back size 7 (???) panties that smell just as bad. So, I find out that the smell was not an aberration, it is simply how the panties are now made. A quick google search revealed other customers who have the same issue. I sent another message explaining that not only do they still smell but they are the wrong size. I got this back just now:

We understand how you feel and know that others have felt the same way. We are not sure about this odor but we have forwarded your comments to the quality control department for research.

In the mean time we pulled your letter from the report that you sent us with your garments and unfortunately we did not receive instructions to send you size 5 in lieu of the size 7’s that you mailed to our office.

We are prepared to send you replacements in size 5. You can send the package back using our prepaid lable listed under “returns”at Jockey.com.

If you do not want replacements, then if you prefer we can process a gift card for the original garments you sent us. If you have your receipt for the garments then we can process a refund check.

Please let us know how you would like us to proceed. We look forward to hearing from you.

Please don’t hesitate to contact me if I can be of further assistance.

OK, 2 issues:

1. Wait? You are “not sure” about the odor? IT SMELLS ALMOST 10 FEET AWAY LIKE YOUR FACE IS BEING STUFFED UP A FAKE FLOWER’S REAR END. HOW COULD YOU NOT BE SURE ABOUT THAT?

2. I didn’t send them a size 7. I DID sent them a size 5.

Size 7 is way too big. I had just printed out their letter that authorized the return that did not have a size number on it and did not write my size down on the paper because the CSR didn’t ask for it. The idea was that they would just give me the same size back. I thought I was going nuts for a second, but checked one pair that I forgot to send them that came out of the same package…it was a size 5. Because I sent them size 5’s. Oy!

No biggie, at least they are being professional and offering a solution. I had been prepared to bring these to the donation center, but they are actually offering a giftcard. Applause for that – I’m not as negative on the company as I would have been had they not. (Meaning I would forgive them if they got rid of flower butt smell.)

I’m sure I can find something else from them that doesn’t smell like captain flower butt. I think?

Unfortunately I have to say – Don’t buy from these guys. I am not kidding the odor is extremely FOUL, and the quality is no longer anything to write home about. As much as I have talked trash on Victoria’s Secret for falling apart quickly, I think I’m going to have to go back there until I find something better or until Jockey gets their act together.

This entry was posted on Monday, September 7th, 2009 at 7:39 am and is filed under Customer Service, Oni's Life. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.